Returns & Refunds

Returns & Refunds

All of our cookies and treats are made fresh in house, by hand. As such, we do not accept returns, however if you have an issue with your order please get in touch and we will be happy to discuss this with you.

Please check your order upon collection and notify us of any issues immediately.

Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave our shop.

 

Order Cancellations & Modifications

We understand plans change and are willing to accommodate reasonable changes to your order. Depending on the modifications required, there may be a £10 admin fee for changes.

If you cancel your order more than 7 days before collection we will refund 50% of the total cost. Within 7 days of collection, we are not able to accommodate changes to your order and have a strict no cancellations policy within this time frame.

If you have any questions please email us at hello@hebrideanbakehouse.co.uk